Refund policy

At Braised Yum, we strive to provide the highest quality meals using the best ingredients and meticulous preparation. To ensure a smooth and fair process for returns and refunds, please review our policy below:

Order Cut-off and Delivery Schedule

• Orders must be placed by Thursday 2 PM for delivery on the following Sunday by lunchtime.
• Due to the preparation process, returns and refunds cannot be made after Thursday 2 PM.

Food Quality and Satisfaction

• We take pride in delivering high-quality meals. If you are not satisfied with the food quality, please contact us immediately upon receiving your order (by email or phone call).
• Retain the food in its original containers so we can investigate the issue thoroughly.
• Refunds may be issued at the discretion of our Food Manager only after the returned food has been received and inspected in its original containers.

Conditions for Refunds and Returns

• Returns will only be processed within a 14-day window of sale of items.
• If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund, or credit.
• If the food has already been discarded, repackaged, or tampered with, and we are unable to verify its origin or issue, we will not be able to issue any discount, refund, or credit.
• Customer should contact with our admin team to set up a meeting to process returns.

Our goal is to ensure your satisfaction while maintaining the integrity of our process. Thank you for your understanding and cooperation.